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Faq

Purchase problem
Need to join? To be a member?

Becoming a member of our website is free, just fill in the basic contact information on the website. Members can enjoy various shopping discounts and offers. Details⋯⋯

We also welcome Guest to purchase. Since there is no account to record purchases, they cannot enjoy the various benefits of members.


How to buy?

Customers can place orders directly on the website.

You can also call our order hotline 54002993 to provide our colleague with the article number to purchase.

Or contact 54002993 with Whatsapp and we will assist you to complete the purchase.

Change/Cancel order

Once the order is confirmed, the system will automatically send the order information to our warehouse for record, and the inventory quantity will be updated in real time. We reserve the designated goods for you, therefore, you cannot cancel the order or change the order content, please forgive me.

If the user wants to change or cancel the order, please contact with WhatsApp during our office hours 54002993 ,Colleagues will follow up for you as soon as possible.

Any discount for order

Our shop has many discounts for customers to choose!

1. Ohya VIP Club members accumulate shopping rewards! Details

2. Shopping discount discount

  • Orders over $800 | 5% off
  • Orders over $1500|92% off
  • Orders over $3000|10% off

3. Members enjoy 5% cash rebate for shopping

More detail about the product

If you have any questions about the product? You are welcome during our office hours (12:00-21:00 every day)

WhatsApp contact us

Please write down the product number of the product you want to check, or provide us with a product link so that colleagues can quickly follow up for you.

Delivery and shipping issues
After ordering, how many days will receive the goods

The daily cut-off time is 16:00 pm, the order is placed on the same day and the payment is completed before the cut-off, the day will be shipped! The fastest delivery the next day!

No delivery on Sundays and public holidays, delivery will be postponed to the next working day.

Shipping calculation! How much is free shipping?

We offer multiple delivery methods!

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Most shipping methods only need to clear the fee over $300, and all "Hong Kong and Macau" free shipping.

If you need to send it overseas, we will send it by EMS, and the freight will be borne solely by the buyer.

EMS calculation !After placing the order, we will calculate the freight and confirm with the customer.

Another point-to-point 4-hour delivery service in Hong Kong is provided by LALAMOVE. Customers can contact us after placing an order if they need to choose. All shipping costs are borne by the customer.

Order status and tracking

After the warehouse is shipped, the order status will be changed to "Delivered"

The system will automatically send an email to the customer's email, the email contains order information, express waybill number, and product tracking link.

If the customer does not receive this email, please check your email trash.

Customers can also log into the member account to check the latest status of the order.

Please click the order record after login


Then press the order tracking button, you can see your courier delivery status at a glance.




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