Shipping from Monday to Saturday (excluding public holidays)

• Free shipping for orders over HKD$99.
• Shipping fee will be charged for orders below HKD$99.
• When the package arrives at your designated SF station, you will receive a mobile SMS notification containing the "package number."
• From the time of receiving the SMS, you have a specified period to go to the pickup location and present the SMS to collect the package.
• If you fail to pick up the package within the specified time given in the notification, SF Express will charge an additional service fee (HKD 10 per day).
•If the delivery address needs to be changed, SF Express will charge additional fees, which will be borne by the recipient.

Lalamove instant delivery

Delivery from Monday to Saturday (except public holidays)

•Free shipping for purchases over HKD$1,500
•Freight charges will not be charged at checkout if the purchase does not exceed HKD$1500, freight collect will be used!
•The delivery time is that the Lalamove driver will deliver the order within 4 hours after receiving the order. The recipient must prepare enough time to receive the goods!
•The delivery driver will call you to arrange a time and place for delivery before arrival.
•If delivery cannot be made within the specified time, the driver will charge additional service fees (return fees and re-shipping fees are the responsibility of the recipient)
•If the address needs to be changed during delivery, the driver will charge an additional fee, which is the responsibility of the recipient.

•Free shipping on orders over HKD$500
•Freight fee will be charged at checkout if the purchase is less than HKD$500
•Shipping fee depends on weight, starting from HKD$85
•The address can be selected as residential/industrial and commercial address/SF Express station/SF Express self-pickup point
•Macau delivery service is not applicable to food, liquid or maca ingredient products
•In order to comply with Macau import and export regulations, please do not purchase health foods or liquids for the time being.
•Please make sure the phone number can receive SMS text messages
•Please make sure you can contact us via email or WhatsApp to arrange delivery
•If the order is too large and needs to be packed in two boxes, additional freight will be charged.
•If re-delivery is required because there is no one to pick up the item, shipping charges may be incurred; the customer shall pay the shipping fee.
•Overdue mail will be returned to our warehouse and the recipient will be solely responsible for the re-sending freight.
•Express delivery has tracking function
•Please read the maintenance and return and exchange policies in detail before checking out.
•The estimated delivery time is 3-6 working days. The final delivery time depends on the region and actual conditions.

Point to point direct delivery

Delivery from Monday to Saturday (except public holidays)

•Free shipping for purchases over HKD$300
•If the purchase is less than HKD$300, a shipping fee of $30 will be charged at checkout.
•After shipment, our company will email the product tracking link to your email! (If you have not received it, please check your SPAM email)
• Before the package is delivered to your designated location, SF Express will contact you to arrange a collection time.
•When receiving the goods, please remove the packaging in front of the delivery person, count the goods and check whether there is any damage. If there is any damage, please contact us immediately!

SF customer service hotline: 27300273

Hong Kong region - self-pickup at store

Delivery from Monday to Saturday (except public holidays)

•Free shipping
•The goods will be sealed and packaged to protect your privacy
•Business hours are 12:00-20:00 every day (closed on public holidays)

•Free shipping for orders over HKD$1500.
•If the purchase is less than HKD$1500, a shipping fee of $100 for the first 2KG will be charged at checkout. The actual weight will be charged after the quotation.
•Please provide the complete address of the recipient
•Please provide full name of recipient as proof of identification
•Please provide recipient identification ID
•If the order is too large and needs to be packed in two boxes, additional freight will be charged.
•Shipping fee depends on weight
•We generally use third-party forwarding services such as SF Express
•Currently only delivery to the island is available
•The company is not responsible if customs agencies need to charge duties or any fees
•No returns or refunds for all overseas orders
•Please read the maintenance and return and exchange policies in detail before checking out
•The estimated delivery time is 5-7 working days. The final delivery time depends on the region and actual conditions.

7-11, OK convenience stores and SF Express cooperation points in Hong Kong

• Free shipping for orders over HKD$99.
• Shipping fee will be charged for orders below HKD$99.
• When the package arrives at your designated SF station, you will receive a mobile SMS notification containing the "package number."
• From the time of receiving the SMS, you have a specified period to go to the pickup location and present the SMS to collect the package.
• If you fail to pick up the package within the specified time given in the notification, SF Express will charge an additional service fee (HKD 10 per day).
•If the delivery address needs to be changed, SF Express will charge additional fees, which will be borne by the recipient.

Hong Kong Region-Railway Station Delivery

Delivery from Monday to Saturday (except public holidays)

•Free shipping
•The goods will be sealed and packaged to protect your privacy
•Settlement time is 12:00-20:00 every day (closed on public holidays)

Deliverable railway station
•West Rail-Tuen Mun Station
•Light Rail-Kin On Station
•Light Rail-Ho Tin Station
•Light Rail-Ming Kam Station